Sales Administrator

Are you customer service oriented and enjoy interaction with customers? As a Sales Administrator, you will build relationships with our customers and provide excellent service to ensure expectations and requirements are met.

[Job Description]

  • Build, develop and maintain good relationships through the provision of excellent service, ensuring that their expectations and requirements are met.
  • Interfaces with other departments through written and verbal communication to resolve all operational issues that impact customer expectations.
  • Properly Manage customer orders
  • Acknowledgement of customer orders and update customers on order status
  • Process all PO received and ensure accuracy of orders processed
  • Print Sales Order for Warehouse Picking.
  • Generate invoice when goods have been packed
  • Inform logistics team of the customer’s desired delivery date and timing
  • Work closely with warehouse & logistics team to ensure smooth flow of delivery fulfilment
  • Make courtesy call to every customer to ensure service expectations are met.
  • Respond to inquiries appropriately, evaluate every inquiry and refer complex matters to Customer Service Team Leader
  • Comply with company policies and procedures, including, completion of reports, proper documentations and maintaining records Qualifications

[Qualifications]

  • Diploma with 1-3 years in FMCG (alcohol) and/or sales industry
  • Strong negotiation skills
  • Strong interpersonal skills
  • Strong communication and admin skills
  • Proficient in MS Word and Excel
  • Product knowledge on Wine, Spirits & Beers will be an advantage

Note: When applying, please state current & expected salary.

To apply for this position, please email your CV to careers@octopusgroup.com.sg.

Posted in Jobs on Nov 11, 2019

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